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About the Service
Our dedicated teams drive seamless customer engagement, safeguard revenue, and enhance operational efficiency, empowering you to focus on growth while we manage the experience. We achieve this through our specialized service areas tailored to your business needs.
Customer Experience as a Service
Arbitrail CxaS delivers fully managed, outcome-based customer experience operations - where performance is measured by results, not headcount. This model empowers businesses to scale efficiently, optimize service quality, and achieve tangible CX outcomes without expanding internal teams.
Key Advantages
- Outcome-Driven Engagement
- Integrated Operations Management
- Transparent, Value-Based Pricing
- Seamless CX Infrastructure
- Scalable & Adaptive Model
- End-to-End Service Accountability
Implementation Process
Client establishes needs and task scope
Clients outline desired CX outcomes—such as response time, satisfaction targets, resolution quality, or conversion metrics—rather than specifying headcount or working hours.
Solution Scoping & Outcome Mapping
Arbitrail analyzes business processes, customer touchpoints, and volume trends to define measurable deliverables, SLAs, and KPIs aligned with business goals.
KPIs, Goals and Outcomes
Arbitrail set the goals for strategic objectives. KPIs quantify performance toward those objectives, and outcomes reflect the measurable results impacting overall business success.
Proposal & Task-Based Model Design
A tailored CXaS proposal is presented with pricing tied to outcomes, service levels, or completed tasks—ensuring value-based performance over manpower count.
Agreement & Onboarding Framework
Both parties finalize a Master Service Agreement (MSA) and Statement of Work (SOW), detailing output metrics, timelines, and escalation protocols.
Team Deployment & Platform Integration
Arbitrail deploys a trained CX team and integrates into client systems, CRMs, and communication channels for seamless collaboration and data visibility.
Service Activation & Task Execution
Operations commence with outcome-driven execution—covering customer support, service requests, retention calls, or revenue-linked actions.
Quality Assurance & Real-Time Tracking
CX performance is monitored continuously through dashboards, quality audits, and feedback loops to ensure SLAs and KPIs are consistently met.
Performance Reviews & Optimization
Monthly or bi-weekly reviews are conducted to assess deliverable accuracy, customer sentiment, and operational efficiency, with proactive improvement plans.
Reporting & Compliance
Arbitrail consolidates reports on performance, compliance, and billing—structured around completed deliverables, not hours or FTE count.
Scale-Up or Service Realignment
As business needs evolve, services are scaled, tasks redefined, or outcomes expanded—enabling flexible engagement without traditional headcount constraints.